Long Queues and Black Market Sales
Indane gas booking issues have led to long queues outside LPG distributing agencies in Lucknow, as customers struggle to secure their gas cylinders amid technical difficulties. The online booking system, which includes the IVRS helpline and other digital platforms, has reportedly stopped functioning due to a technical snag, causing frustration among consumers.
Many customers have reported waiting for hours to book their cylinders, with some resorting to purchasing gas in the black market. One customer, Hasan Faisal, stated, “I bought a cylinder for Rs 1,050 while the regular rate is around Rs 900. In a crisis, we have to manage somehow because there is no supply.” This price disparity highlights the impact of the ongoing issues on residents who are concerned about running out of gas before their refills arrive.
The situation has been exacerbated by the IVR system’s restrictions, which disconnects users attempting to book a second refill within 25 days of their last order. This limitation has left many customers, like a woman who sought help for her unprocessed booking, feeling helpless.
Despite the chaos, LPG companies have reported that their booking systems are functioning normally. However, some consumers have found alternative methods, such as SMS booking, missed call services, or mobile applications, to navigate the ongoing challenges.
Additionally, a Bengaluru-based customer, Madhu Menon, accused Indane of fraud, claiming that cylinders were booked in his name but not delivered. He expressed his frustration, saying, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!” Menon’s experience raises concerns about the integrity of the distribution system.
The disruption in gas supply has been linked to a shortage of commercial LPG cylinders, attributed to geopolitical issues involving countries like Iran, the US, and Israel. In response, the Centre has revised the priority order for domestically produced natural gas to address these supply disruptions.
Agency staff have acknowledged the server issues, stating, “There is a server issue right now. It should be resolved soon.” However, details remain unconfirmed regarding when the online booking system will be fully operational again.
As residents continue to face difficulties in securing their gas supplies, the situation remains fluid, with further developments expected as the companies work to resolve the technical issues affecting the booking systems.
